Terms of Service

Welcome to Ryan Relf IT ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website, managed IT services, cybersecurity consulting, and related technology support (collectively, the "Services").

By engaging our Services or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Services.

1. Scope of Services

Ryan Relf IT provides proactive Managed IT, cybersecurity monitoring, cloud management, and strategic consulting (vCIO) services. The specific scope, deliverables, service level agreements (SLAs), and pricing for your organization will be outlined in a separate, mutually signed Master Services Agreement (MSA) or Statement of Work (SOW). In the event of a conflict between these general Terms and your specific MSA, the MSA shall take precedence.

2. Cybersecurity & Limitation of Guarantee

While we implement industry-leading, enterprise-grade security protocols (including Zero-Trust frameworks, EDR, and multi-factor authentication enforcement), the threat landscape is constantly evolving. Therefore, you acknowledge and agree that:

• No network, system, or security architecture is 100% impenetrable.
• Ryan Relf IT does not guarantee absolute protection against all cyber threats, ransomware, zero-day exploits, or data breaches.
• Our responsibility is to implement commercially reasonable, best-practice defenses and mitigate risks to the best of our ability.

3. Client Responsibilities

The success of our IT partnership relies on mutual cooperation. As a client, you agree to:

• Provide our technicians with timely access to your physical premises, hardware, and administrative software portals as required to perform our duties.
• Designate a primary point of contact authorized to approve financial and technical decisions.
• Ensure your staff complies with the security protocols we establish (e.g., not sharing passwords, using MFA, not bypassing network restrictions).
• Maintain active, legal licenses for all third-party software (e.g., Microsoft 365, industry-specific applications) used by your organization.

4. Payment Terms

Managed IT Services are billed on a flat-rate, recurring monthly schedule unless otherwise specified in your MSA. Invoices are due upon receipt. Failure to remit payment within the agreed-upon timeframe may result in the suspension of Services, including the revocation of cloud access and the halting of automated backups, until the account is brought current.

5. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Ryan Relf IT, its owner, employees, or contractors be liable for any indirect, punitive, incidental, special, or consequential damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses arising out of or relating to the use of, or inability to use, our Services.

Under no circumstances will our aggregate liability to you for all claims arising out of or relating to the Services exceed the total amount paid by you to us during the three (3) months immediately preceding the event giving rise to the claim.

6. Confidentiality

We respect the sensitive nature of your business data. We agree to hold all proprietary client information, including legal files, medical records, financial data, and trade secrets, in strict confidence. We will not disclose such information to any third party without your prior written consent, except as required by law.

7. Governing Law and Jurisdiction

These Terms and any related service agreements shall be governed by and construed in accordance with the laws of the State of Louisiana. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Jefferson Parish or Orleans Parish, Louisiana.

8. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice to active clients prior to any new terms taking effect. Continued use of our Services following the posting of any changes to these Terms constitutes acceptance of those changes.